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Conflict Be Gone! Navigating Difficult Conversations

What You'll Learn in Conflict Be Gone! Navigating Difficult Conversations

Course Length:

6 hours (1 day)

Learning Objectives

  • Demonstrate a confident approach to difficult conversations, balancing emotions and rationale
  • Understand emotional triggers and how they affect behaviours
  • Demonstrate skill in the way you communicate
  • Apply techniques that lead to collaboration and build trust

Target Student

Everyone in the workplace who interacts in any way with others will have to deal with conflicts at some time. All employees and leaders must cope with this challenge, and all will benefit from learning and applying the strategies in this course.

Leaders, managers, and their teams spend a significant amount of time handling conflicts in the workplace. Those in a leadership role will find this course particularly beneficial, as they will learn how to help themselves and others turn difficult situations into opportunities for growth.

Course Outline

This is an experiential session; please be prepared to participate and practice the skills you need to feel confident and clear when navigating difficult conversations.

 

Participants will practice and understand how to navigate difficult conversations:


  • Start a conversation without defensiveness
  • A win-win mindset
  • Build awareness for what was said and, more importantly, what was NOT said
  • Understand that emotions or feelings get in the way - ours and others’
  • How to move from emotion to productive problem solving or even dialogue

 

Section 1: Start with Creating Safety

Different ways to open

How to start a conversation without defensiveness

 

Section 2: Communication Styles and Conflict Outcomes

Identify your style and how you relate most often

Help gain a better understanding of yourself and others

Improve your communication with others who have different styles

 

Section 3: Win-Win Intention

Understand the value in one another’s goals

How to collaboratively reach a resolution

Mutual respect

 

Section 4: Clues and Cues

Learn to listen and look for what is and isn’t said

How self-talk gets in our way

How can you manage fight or flight?

 

Section 5: Manage the Emotions and Motivations

Listen for accuracy, not assumptions

Ask open questions that explore and create dialogue

Understand the different ways to use empathy

Explore motivators and needs

 

Workshop Wrap-Up

Ask questions and fill out an action plan

Final skills review

A seal with “Guaranteed to Run” written on it. In the middle is a person giving a thumbs up, standing behind a checkmark

Conflict Be Gone! Navigating Difficult Conversations

Upcoming Classes

All Public classes are held online
with a live instructor
Dates Price Qty
December 13, 2024
9:00 AM to 4:00 PM ET
$595.00 Online
February 6, 2025
9:00 AM to 4:00 PM ET
$595.00 Online
April 29, 2025
9:00 AM to 4:00 PM ET
$595.00 Online
* Applicable taxes will be applied on checkout

Groups of 6 or more? Consider private training

I want a quote for private or customized training


Have questions about this course? See below or reach out to our training coordinators.

The Great Canadian Training & Consulting Company Advantage

When you train with us, your training will not just check a box. We make sure it is GREAT!

  • Experienced Trainers
  • Learn or Come Back Free Policy on Public Classes
  • 24/7 After Training Support

All of our courses include:

PDF Reference Guide

Want a summary of what you’ve learned? Save paper and use your PDF Reference Guide, accessible on any of your devices.


Certificate of Completion

Boost your credentials with a Certificate of Completion, confirming the skills you’ve acquired with us.


24/7 After-Training Support

Receive a 30-day after-training support voucher, offering assistance as you apply your new skills on the job. Need help with a specific step? We’re here to provide extra support and clarity even after you’ve left the class!


Want even more?
Check out our add-ons

Printed Reference Guide

While we love technology, we understand that there is something about having a paper copy. Add a printed reference guide to your training, which we will have shipped to your location.


Extended After-Training Support

Extend your support beyond the standard 30 days for ongoing assistance.


Can I customize my course?
OF COURSE!

Customized to meet your unique needs

We can customize your training to fit your exact needs, whether it's making small adjustments or creating entirely new courses. From setting specific objectives and including your own files to addressing unique challenges, we're here to help. We can even tailor the training to align more closely with how you work and to fit perfectly into your schedule. Our goal is to provide training that's as unique as your goals.


Access to your recorded session for 60 days

You can request your private session be recorded. You can have access for 60 days to revisit what you’ve learned.