Conflict Be Gone! Navigating Difficult Conversations
What You'll Learn in Conflict Be Gone! Navigating Difficult Conversations
Course Length:
Learning Objectives
- Demonstrate a confident approach to difficult conversations, balancing emotions and rationale
- Understand emotional triggers and how they affect behaviours
- Demonstrate skill in the way you communicate
- Apply techniques that lead to collaboration and build trust
Target Student
Everyone in the workplace who interacts in any way with others will have to deal with conflicts at some time. All employees and leaders must cope with this challenge, and all will benefit from learning and applying the strategies in this course.
Leaders, managers, and their teams spend a significant amount of time handling conflicts in the workplace. Those in a leadership role will find this course particularly beneficial, as they will learn how to help themselves and others turn difficult situations into opportunities for growth.
Course Outline
This is an experiential session; please be prepared to participate and practice the skills you need to feel confident and clear when navigating difficult conversations.
Participants will practice and understand how to navigate difficult conversations:
- Start a conversation without defensiveness
- A win-win mindset
- Build awareness for what was said and, more importantly, what was NOT said
- Understand that emotions or feelings get in the way - ours and others’
- How to move from emotion to productive problem solving or even dialogue
Section 1: Start with Creating Safety
Different ways to open
How to start a conversation without defensiveness
Section 2: Communication Styles and Conflict Outcomes
Identify your style and how you relate most often
Help gain a better understanding of yourself and others
Improve your communication with others who have different styles
Section 3: Win-Win Intention
Understand the value in one another’s goals
How to collaboratively reach a resolution
Mutual respect
Section 4: Clues and Cues
Learn to listen and look for what is and isn’t said
How self-talk gets in our way
How can you manage fight or flight?
Section 5: Manage the Emotions and Motivations
Listen for accuracy, not assumptions
Ask open questions that explore and create dialogue
Understand the different ways to use empathy
Explore motivators and needs
Workshop Wrap-Up
Ask questions and fill out an action plan
Final skills review
Conflict Be Gone! Navigating Difficult Conversations
Upcoming Classes
All Public classes are held onlinewith a live instructor
| Dates | Price | Qty |
|---|---|---|
| December 13, 2024 9:00 AM to 4:00 PM ET | $595.00 Online | |
| February 6, 2025 9:00 AM to 4:00 PM ET | $595.00 Online | |
| April 29, 2025 9:00 AM to 4:00 PM ET | $595.00 Online |
Groups of 6 or more? Consider private training
I want a quote for private or customized training
Have questions about this course? See below or reach out to our training coordinators.
The Great Canadian Training & Consulting Company Advantage
When you train with us, your training will not just check a box. We make sure it is GREAT!
- Experienced Trainers
- Learn or Come Back Free Policy on Public Classes
- 24/7 After Training Support
All of our courses include:
PDF Reference Guide
Want a summary of what you’ve learned? Save paper and use your PDF Reference Guide, accessible on any of your devices.
Certificate of Completion
Boost your credentials with a Certificate of Completion, confirming the skills you’ve acquired with us.
24/7 After-Training Support
Receive a 30-day after-training support voucher, offering assistance as you apply your new skills on the job. Need help with a specific step? We’re here to provide extra support and clarity even after you’ve left the class!
Want even more?
Check out our add-ons
Printed Reference Guide
While we love technology, we understand that there is something about having a paper copy. Add a printed reference guide to your training, which we will have shipped to your location.
Extended After-Training Support
Extend your support beyond the standard 30 days for ongoing assistance.
Can I customize my course?
OF COURSE!
Customized to meet your unique needs
We can customize your training to fit your exact needs, whether it's making small adjustments or creating entirely new courses. From setting specific objectives and including your own files to addressing unique challenges, we're here to help. We can even tailor the training to align more closely with how you work and to fit perfectly into your schedule. Our goal is to provide training that's as unique as your goals.
Access to your recorded session for 60 days
You can request your private session be recorded. You can have access for 60 days to revisit what you’ve learned.