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Conflict Be Gone! Navigating Difficult Conversations

What You'll Learn in Conflict Be Gone! Navigating Difficult Conversations

Course Length:

6 hours (1 day)

Learning Objectives

  • Demonstrate a confident approach to difficult conversations, balancing emotions and rationale
  • Understand emotional triggers and how they affect behaviours
  • Demonstrate skill in the way you communicate
  • Apply techniques that lead to collaboration and build trust

Target Student

Everyone in the workplace who interacts in any way with others will have to deal with conflicts at some time. All employees and leaders must cope with this challenge, and all will benefit from learning and applying the strategies in this course.

Leaders, managers, and their teams spend a significant amount of time handling conflicts in the workplace. Those in a leadership role will find this course particularly beneficial, as they will learn how to help themselves and others turn difficult situations into opportunities for growth.

Course Outline

This is an experiential session; please be prepared to participate and practice the skills you need to feel confident and clear when navigating difficult conversations.


Participants will practice and understand how to navigate difficult conversations:

  • Start a conversation without defensiveness
  • A win-win mindset
  • Build awareness for what was said and, more importantly, what was NOT said
  • Understand that emotions or feelings get in the way - ours and others’
  • How to move from emotion to productive problem solving or even dialogue


Section 1: Start with Creating Safety

Different ways to open

How to start a conversation without defensiveness


Section 2: Communication Styles and Conflict Outcomes

Identify your style and how you relate most often

Help gain a better understanding of yourself and others

Improve your communication with others who have different styles


Section 3: Win-Win Intention

Understand the value in one another’s goals

How to collaboratively reach a resolution

Mutual respect


Section 4: Clues and Cues

Learn to listen and look for what is and isn’t said

How self-talk gets in our way

How can you manage fight or flight?


Section 5: Manage the Emotions and Motivations

Listen for accuracy, not assumptions

Ask open questions that explore and create dialogue

Understand the different ways to use empathy

Explore motivators and needs


Workshop Wrap-Up

Ask questions and fill out an action plan

Final skills review

A seal with “Guaranteed to Run” written on it. In the middle is a person giving a thumbs up, standing behind a checkmark

Conflict Be Gone! Navigating Difficult Conversations

Upcoming Classes

All Public classes are held online
with a live instructor
Dates Price Qty
August 6, 2024
9:00 AM to 4:00 PM ET
$595.00 Online
December 13, 2024
9:00 AM to 4:00 PM ET
$595.00 Online
April 29, 2025
9:00 AM to 4:00 PM ET
$595.00 Online
* Applicable taxes will be applied on checkout

I want to talk to someone about private or customized training

Have questions about this course? See below or reach out to our training coordinators.

Group of 4 or more? Consider private training

The Great Canadian Training & Consulting Company Advantage

When you train with us, your training will not just check a box. We make sure it is GREAT!

  • Experienced Trainers
  • Guaranteed to run classes
  • Learning Guarantee
  • Anytime after-training support for 30 days
  • Bilingual training, manuals & post-training support available

This course comes with

PDF Reference Guide

Take the Reference Guide anywhere and save the environment with an electronic copy of your training Reference Guide for use on any of your computers or devices

Printed Reference Guide

Instead of the PDF that comes with your course, purchase a printed paper Reference Guide for use during your class and future reference

Can I customize my course?

Tailored Training

Your Reference Guide will follow a standard course outline but your class can be tailored to focus on the subjects that are most important to you

Use Your Own Files

You can include your own files in your training session to make it more applicable to your day-to-day role.