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Great Leadership Conversations Means Feedback

What You'll Learn in Great Leadership Conversations Means Feedback

Course Length:

6 hours (1 day)

Learning Objectives

  • Understand why feedback is essential
  • Learn effective communication skills that encourage safety, trust, and connectivity
  • Learn and practice in a safe environment the key behaviours needed to deliver meaningful feedback in a manner that preserves relationships
  • Understand formal and informal feedback and coaching
  • Use positive recognition feedback and constructive feedback confidently
  • Apply a feedback framework to guide conversations

Target Student

This course is designed for leaders who wish to develop the necessary skills to improve their conversations with their teams that focus on growth and development through feedback.

Course Outline

This is an interactive course. Participants will be encouraged to engage, practice, and receive feedback.


Section 1: Feedback Starts with You

Learn what emotional intelligence is and how it can serve you in your conversations

Identify personal triggers and strategies for self-management

Gain awareness on how to respond rather than react

Section 2: Feedback Framework

Explore the key behaviours that promote feedback as a positive experience

Learn the behaviours needed to create safety, dialogue, and positive communication 

  • How to start the conversation
  • Describe specifically what you have observed or experienced
  • Describe your reactions
  • Give the other person an opportunity to respond


Section 3: The Neuroscience of Feedback

How does the brain function when we receive feedback?

According to research, what does the brain need in order to promote optimal responses?

What is in our control to promote positive neuro responses that activate the ‘feel good’ hormones of oxytocin and dopamine?


Section 4: Feedback Intentions and Objectives

What do you want people to do with this feedback?

What do you want to achieve?

How do you want them to feel?

What is motivational about this feedback?


Section 5: Communication Skills

Using a “Yes, and…” mindset

Ways to promote dialogue

What psychological safety means

Influence mutually beneficial outcomes

Listening without assumption

Workshop Wrap-Up 

Final skills review

Ask questions

Fill out a personal action plan

A seal with “Guaranteed to Run” written on it. In the middle is a person giving a thumbs up, standing behind a checkmark

Great Leadership Conversations Means Feedback

Upcoming Classes

All Public classes are held online
with a live instructor
Dates Price Qty
July 23, 2024
9:00 AM to 4:00 PM ET
$695.00 Online
November 19, 2024
9:00 AM to 4:00 PM ET
$695.00 Online
May 7, 2025
9:00 AM to 4:00 PM ET
$695.00 Online
* Applicable taxes will be applied on checkout

I want to talk to someone about private or customized training

Have questions about this course? See below or reach out to our training coordinators.

Group of 4 or more? Consider private training

The Great Canadian Training & Consulting Company Advantage

When you train with us, your training will not just check a box. We make sure it is GREAT!

  • Experienced Trainers
  • Guaranteed to run classes
  • Learning Guarantee
  • Anytime after-training support for 30 days
  • Bilingual training, manuals & post-training support available

This course comes with

PDF Reference Guide

Take the Reference Guide anywhere and save the environment with an electronic copy of your training Reference Guide for use on any of your computers or devices

Printed Reference Guide

Instead of the PDF that comes with your course, purchase a printed paper Reference Guide for use during your class and future reference

Can I customize my course?

Tailored Training

Your Reference Guide will follow a standard course outline but your class can be tailored to focus on the subjects that are most important to you

Use Your Own Files

You can include your own files in your training session to make it more applicable to your day-to-day role.