Personality Types in the Workplace: Resolving Conflicts with A.R.C.H.
What You'll Learn in Personality Types in the Workplace: Resolving Conflicts with A.R.C.H.
Course Length
Learning Objectives
- Learn about the different types of conflict and the underlying causes
- Discover how each personality temperament reacts to conflict and learn how to communicate with each temperament
- Learn how to avoid and de-escalate conflict with each temperament
- Apply effective conflict resolution strategies to resolve interpersonal or group conflicts
- Develop the skills necessary to create a positive and supportive environment when conflict arises at work or at home
- Learn how to demonstrate emotional intelligence skills while resolving conflict
Target Student
The A.R.C.H. Personality Temperament program is aimed at anyone who wants to improve their understanding of personality types and how to interact more effectively with others during conflict. If you are looking to learn ways to de-escalate, manage, resolve, and even avoid conflict, this course is for you.
Prerequisite
Course Outline
This course is specifically designed to help you resolve conflict by gaining a clearer understanding of yourself and others through the lens of four different personality types – Achiever, Reliable, Curious, and Harmonious. You will gain valuable insights into how people think, communicate, and resolve conflict. By recognizing the underlying motivators and communication styles of each type, you can navigate disagreements with empathy, reduce misunderstandings, and build more harmonious professional relationships.
Section 1: Introduction to the A.R.C.H. Program
A Review of the A.R.C.H. Personality Temperament Program - Background and History
Sharing with the Group Each Person’s Personality Temperament
A Review of Strengths and Limitations of Each Temperament
Section 2: A Review of the Behavioural Characteristics of Each Temperament
Motivators, Fears, and Stress Triggers for Each Temperament
Behavioural Characteristics of Each Temperament
How Each Temperament Approaches Conflict and Resolution
Section 3: Understanding the Roots of Conflict
Understanding the Roots of Workplace Conflict and Common Triggers
What Is Conflict and Why Does It Occur?
E.I. and Conflict
The Impact of Personality Temperament on Conflict Escalation
Section 4: How Each A.R.C.H. Temperament Manages Conflict
Handling Conflict with A.R.C.H. Awareness
What Escalates or De-Escalates Tension for Each Temperament?
Strategies for Managing Conflict with Each Temperament
Communication Dos and Don’ts for Each Temperament
Section 5: Course Wrap-Up
Key Takeaways from the Course
Identify Professional Growth Areas and Develop an Action Plan
Personality Types in the Workplace: Resolving Conflicts with A.R.C.H.
Upcoming Classes
All Public classes are held onlinewith a live instructor
| Dates | Price | Qty |
|---|---|---|
| November 19, 2025 1:00 PM to 4:00 PM ET | $495.00 Online | |
| February 20, 2026 1:00 PM to 4:00 PM ET | $495.00 Online | |
| May 22, 2026 1:00 PM to 4:00 PM ET | $495.00 Online |
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All of our courses include
PDF Reference Guide
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30 Days of After-Training Support
Get 30 days of live 24/7 after-training support via phone, email and online chat to help apply what you've learned
Certificate of Completion
Boost your credentials with a Certificate of Completion, confirming the skills you’ve acquired with us.
PDF Reference Guide
Want a summary of what you’ve learned? Save paper and use your PDF Reference Guide, accessible on any of your devices.
Certificate of Completion
Boost your credentials with a Certificate of Completion, confirming the skills you’ve acquired with us.
24/7 After-Training Support
Receive a 30-day after-training support voucher, offering assistance as you apply your new skills on the job. Need help with a specific step? We’re here to provide extra support and clarity even after you’ve left the class!
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Printed Reference Guide
While we love technology, we understand that there is something about having a paper copy. Add a printed reference guide to your training, which we will have shipped to your location.
Extended After-Training Support
Extend your support beyond the standard 30 days for ongoing assistance.
Can I customize my course?
OF COURSE!
Customized to meet your unique needs
We can customize your training to fit your exact needs, whether it's making small adjustments or creating entirely new courses. From setting specific objectives and including your own files to addressing unique challenges, we're here to help. We can even tailor the training to align more closely with how you work and to fit perfectly into your schedule. Our goal is to provide training that's as unique as your goals.
Access to your recorded session for 60 days
You can request your private session be recorded. You can have access for 60 days to revisit what you’ve learned.