Problem Solving and Decision Making Skills for Today's Workplace
What You'll Learn in Problem Solving and Decision Making Skills for Today's Workplace
Course Length
Learning Objectives
- Clearly identify and define problems
- Analyze root causes instead of symptoms
- Generate effective solutions
- Apply decision-making frameworks
- Create action plans
Target Student
This course is designed for new leaders, managers, project managers, technical leads, business analysts, and other professionals responsible for solving problems, evaluating options, and making informed decisions.
Course Outline
In this course, you will learn and explore problem solving by using root-cause analysis to accurately diagnose complex issues rather than treating symptoms. Second, you will discover decision making steps by applying objective frameworks to weigh risks, evaluate alternatives, and select the optimal path forward. Participants will leave with practical tools to convert business obstacles into predictable, data-driven outcomes.
Section 1: Introduction
Problem solving insights
Problem statement formula
Common mistakes
Scenario example
Section 2: Introduction to A.R.C.H. and How Your Style Affects Your Problem Solving and Decision Making Skills
Determine your A.R.C.H. dominant and secondary style
Discover your style’s natural tendencies and potential blind spots
Section 3: Root Cause Analysis
Introduce the 5 whys
Fishbone diagram
Pareto analysis
Fault Tree Analysis (FTA)
Failure Mode and Effects Analysis (FMEA)
Section 4: Generating Solutions
Brainstorming principles
The SCAMPER technique
Reverse brainstorming
Scenario example
Section 5: Decision Making Tools
Decision matrix
SWOT analysis
Cost-benefit analysis
Pros and cons list
Decision tree
Section 6: Action Planning and Wrap-Up
Share your WOWs
Create action plan
Delivered by Great Canadian Training
Problem Solving and Decision Making Skills for Today's Workplace
Upcoming Classes
All Public classes are held onlinewith a live instructor
| Dates | Price | Qty |
|---|---|---|
| November 27, 2026 1:00 PM to 4:00 PM ET | $495.00 Online | |
| March 24, 2027 1:00 PM to 4:00 PM ET | $495.00 Online |
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All of our courses include
PDF Reference Guide
Take your learning further with a digital Reference Guide you can access anytime. It’s practical, paper-free, and accessible on any device.
After-Training Support
Get 30 days of live 24/7 after-training support via phone, email and online chat to help apply what you've learned
Certificate of Completion
Boost your credentials with a Certificate of Completion, confirming the skills you’ve acquired with us.
Want even more?
Check out our add-ons
Printed Reference Guide
While we love technology, we understand that there is something about having a paper copy. Add a printed reference guide to your training, which we will have shipped to your location.
Extended After-Training Support
Extend your support beyond the standard 30 days for ongoing assistance.
Can I customize my course?
OF COURSE!
Customized to meet your unique needs
We can customize your training to fit your exact needs, whether it's making small adjustments or creating entirely new courses. From setting specific objectives and including your own files to addressing unique challenges, we're here to help. We can even tailor the training to align more closely with how you work and to fit perfectly into your schedule. Our goal is to provide training that's as unique as your goals.
Access to your recorded session for 60 days
You can request your private session be recorded. You can have access for 60 days to revisit what you’ve learned.