Process Mapping for Better Workflows
What You'll Learn in Process Mapping for Better Workflows
Course Length
Learning Objectives
By the end of this course, participants will be able to:
- Define process mapping and explain its importance in organizations
- Identify the components of a business process and workflow
- Understand common process mapping symbols and terminology
- Create basic flowcharts and process maps
- Discover ways to analyze workflows to identify inefficiencies, delays, and bottlenecks
- Improve communication and collaboration – a key component for effective process mapping
Target Student
This course is designed for professionals involved in workflow coordination, as well as team leaders and supervisors looking to improve efficiency and productivity. It is also ideal for professionals interested in operational efficiency and organizational improvement who want to streamline processes, reduce inefficiencies, and contribute to more effective workplace operations.
Course Outline
This course introduces participants to the fundamentals of process mapping and how visualizing workflows can improve communication, efficiency, consistency, and problem solving within an organization. Through interactive exercises, participants will learn common process mapping techniques, practice creating maps, identify inefficiencies and bottlenecks, and develop actional improvement ideas. By the end of the session, participants will be able to confidently document and analyze processes using practical mapping tools and frameworks.
Section 1: Introduction to Process Mapping
Process mapping insights
The 4 Ws of process mapping:
- Who does the work
- What steps they take
- When those steps occur
- Where handoffs happen
Discover how process maps help teams
Section 2: Introduction to A.R.C.H. and How Your Style Affects Your Process Mapping Skills
Determine your A.R.C.H. dominant and secondary style
Discover your style’s natural tendencies and potential blind spots
Section 3: Types of Process Maps
Basic flowchart
Swimlane diagram
SIPOC diagram
Value stream map
BPMN (Business Process Model and Notation)
Section 4: Core Symbols, Standards, and Mapping Vocabulary
Core symbols and how to use them
- Oval
- Rectangle
- Diamond
- Arrow
- Document symbol
- Database/system symbol
Process mapping vocabulary
Learn the foundational terminology
Section 5: How to Build a Process Map
Learn a practical step-by-step framework
Discover the recommended sequence to follow
Section 6: Common Process Problems to Identify
Nine improvement targets discussed
Section 7: Process Mapping Best Practices
Important habits to learn and repeat
Common mistakes to watch out for
Section 8: Practice
Participants will review a scenario provided
Goal: Search for bottlenecks, improvements, and simplified steps
Section 9: Metrics and Process Performance
Learn how maps connect to measurable outcomes
- Cycle time
- Cost
- Error rate
Section 10: Overview of Microsoft Software Tools That Support Process Mapping
Discuss tools that support effective process mapping such as Loop, Whiteboard, OneNote, Visio, Teams, Planner, SharePoint, and Copilot
Section 11: Wrap-Up and Action Plan
Summarize WOWs
Create personal action plans
Delivered by Great Canadian Training
Process Mapping for Better Workflows
Upcoming Classes
All Public classes are held onlinewith a live instructor
| Dates | Price | Qty |
|---|---|---|
| November 18, 2026 1:00 PM to 4:00 PM ET | $495.00 Online | |
| February 17, 2027 1:00 PM to 4:00 PM ET | $495.00 Online |
Have a Group?
Complete the form to receive a quote for private or customized training.
More people = GREATER savings
All of our courses include
PDF Reference Guide
Take your learning further with a digital Reference Guide you can access anytime. It’s practical, paper-free, and accessible on any device.
After-Training Support
Get 30 days of live 24/7 after-training support via phone, email and online chat to help apply what you've learned
Certificate of Completion
Boost your credentials with a Certificate of Completion, confirming the skills you’ve acquired with us.
Want even more?
Check out our add-ons
Printed Reference Guide
While we love technology, we understand that there is something about having a paper copy. Add a printed reference guide to your training, which we will have shipped to your location.
Extended After-Training Support
Extend your support beyond the standard 30 days for ongoing assistance.
Can I customize my course?
OF COURSE!
Customized to meet your unique needs
We can customize your training to fit your exact needs, whether it's making small adjustments or creating entirely new courses. From setting specific objectives and including your own files to addressing unique challenges, we're here to help. We can even tailor the training to align more closely with how you work and to fit perfectly into your schedule. Our goal is to provide training that's as unique as your goals.
Access to your recorded session for 60 days
You can request your private session be recorded. You can have access for 60 days to revisit what you’ve learned.