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Previous Webinars

Welcome to our Previous Webinars. Please watch and re-watch the previous sessions for FREE on our YouTube channel by clicking the YouTube icon below.

Click the Upcoming Webinar image link on the sidebar below to see and register for our upcoming sessions.

June 16, 2022
12:00 pm to 1:00 pm ET
Consistency, Compassion and Communication
Presented by Joel Silverstone
  What is covered in this webinar?
Discover what makes great service by:
  • Understanding how to use the customer’s journey
  • Creating consistent and better interactions
  • Communicating with confidence to create positive experiences
  Why should I register?

We are all in the service business. We deliver products and outcomes designed to meet consumer needs and are judged on the experience we provide along the way. In this webinar, deepen your expertise on delivering great customer service where expectations are always evolving. Customers want consistent interactions and an attempt at resolution that acknowledges their journey before offering fixes. Join Joel Silverstone as he shows us that GREAT customer service means understanding how to manage the emotions in the interactions, making the customer feel welcomed and understanding the customers’ journey.

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